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Frequently Asked Questions

General

Q: How do I contact The Columbian?


A: You may call us at 360 694-2312 or 800 743-3391.
PHONE HOURS
Weekdays: 4:30 am to 5:00pm
Weekends: 6:00 am to noon
Holidays: 4:30 am to noon

OFFICE HOURS
Weekdays: 9:00 am to 5:00 pm

Or email us circulation@columbian.com

Q: What customer services are available?

You can request the following services online:

Q: What if I forget my password?

If you forget your password, please use Forgot Password.

Q: How do I change my password?

Login and proceed to "My Profile > Change Password". You will be prompted for your current and your desired new password.

Digital Subscription

Q: What do I use to login and view my digital subscription?

You may use your email address and password to access your digital subscription.

Print Subscription

Q: What do I do if I didn't get my paper, or it was damaged or incomplete?

If your newspaper was damaged, missing sections or has not arrived by the delivery deadline. (5:00 AM Mon-Fri 6:30 a.m. Saturday and 6:30 a.m. Sunday in most areas.) Please contact Circulation Customer Service.

Q: Can I set up my subscription to be paid automatically?

You may set up your subscription to renew quarterly, semi-annually or yearly. No more paper bills to worry about! And as an added bonus, after two complete months of being on EasyPay, we'll send you a one-time rebate check worth one month of service*. Call Customer Service to take advantage of this great service today!
* One EasyPay rebate per account

Q: What if I only want the paper on Sunday?

The Columbian offers a "Sunday Plus" subscription with print delivery on Sunday and the convenience of our eEdition the rest of the week. Call Customer Service to sign up today!

Q: What happens to my paper while I'm on vacation?

There are a few options available to you:

* The NIE program, or "Newspapers in Education" provides students and teachers with newspapers for their classroom at no charge. For every one paper that you donate through a vacation stop, The Columbian donates two more on your behalf.

Q: How can I contact The Columbian if I have a question that has not been addressed?

If you have further questions about our online services or about your subscription, please contact our Circulation Customer Service office. Our phone lines are open Monday through Friday 4:30 a.m. to 5:00 p.m. Saturday and Sunday 6:00 a.m. to 12:00 p.m. and holidays from 4:30 a.m. to 12:00 p.m. Or e-mail us at circulation@columbian.com